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We want you to be delighted with your Artisanne basket but if you are not you can return it to us for a refund or exchange providing it is unused, in a saleable condition and in its original bag and box.
We must receive all returns of items within 14 days of your receipt of the product. All tags must be intact for the return to be processed. All items, including the bag, must be returned in the condition that they were received.
We are not able to refund any postage charges you incur when returning products but we will send any exchange items free of postage charges.
Refunds will be credited to the purchaser's card for the sum paid minus postage costs.
What if the basket is faulty?
We are always very disappointed on the rare occasions our customers receive a faulty Artisanne basket. Please inform us upon delivery if there is a fault with the basket and you can return it under our normal return procedure.
How do I arrange an exchange?
We must receive all exchanges of items within 14 days of your receipt of the product. All items, including the cotton bag, must be returned in the condition that they were received. We recommend that exchange items are returned to us by registered post. We will send any exchange products back to you free of postage charges.
How long will it take to deal with my return?
Once your parcel has been received by our team it can take up to 5 working days to fulfil your request.
As soon as we have processed your return, we will confirm this to you by email. Please remember that it can take 3-5 days after we have processed a refund payment for it to appear on your credit card statement.
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